Last Updated: August 2026

Welcome to Hot Rod Rent (https://hotrodrent.co.uk/). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our car rental services.

1. IMPORTANT INFORMATION AND WHO WE ARE

Hot Rod Rent is the data controller and is responsible for your personal data (referred to as „we”, „us” or „our” in this policy).

Contact Details:
• Full name of legal entity: Hotrodrent
• Email address: info@hotrodrent.co.uk
• Phone: +44 7832524225
• Postal address: Unit 5 D, Charlwoods Road, East Grinstead, West Sussex. RH19 2HG, England.

2. THE DATA WE COLLECT ABOUT YOU

We may collect, use, store and transfer different kinds of personal data about you, including:
• Identity Data: First name, last name, date of birth, and copies of your driving licence.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely via third-party providers).
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
• Technical Data: IP address, browser type, and location data when you visit our website.
• Usage Data: Information about how you use our website and services.

3. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we use it for:
• Performance of a Contract: To process your booking and provide the car rental service.
• Legal Obligation: To comply with insurance requirements and DVLA checks.
• Legitimate Interests: To improve our website, manage our relationship with you, and ensure security.
• Consent: If you opt-in to receive our marketing newsletter.

4. DATA SHARING AND DISCLOSURE

We may share your personal data with:
• Insurance Providers: To verify your eligibility to drive our vehicles.
• Payment Processors: To handle secure transactions (e.g., Stripe, PayPal).
• Service Providers: IT and system administration services.
• Professional Advisers: Lawyers, bankers, and auditors.
• Authorities: HM Revenue & Customs, regulators, and other authorities if required by law.

5. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and third parties who have a business need to know.

6. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6-7 years for tax and insurance purposes).

7. YOUR LEGAL RIGHTS

Under the UK GDPR, you have the following rights:
• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request the transfer of your personal data.
• Withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at info@hotrodrent.co.uk.

8. COOKIES

Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but some parts of this website may become inaccessible or not function properly.

9. THIRD-PARTY LINKS

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. CHANGES TO THIS POLICY

We keep our privacy policy under regular review. Any changes we make in the future will be posted on this page.

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HOTROD EXPERIENCE PACKAGES
GENERAL TERMS AND CONDITIONS

1. THE PARTIES
These terms and conditions govern the agreement between Hotrod Experience Packages
(hereinafter referred to as "the Operator") and the person making a booking (hereinafter referred to as "the Customer").
Operator Details:
- Name: Hotrodrent
- Address: Unit 5 D, Charlwoods Road, East Grinstead, West Sussex. RH19 2HG, England.
- Phone: +44 7832524225
- Email: info@hotrodrent.co.uk

2. PACKAGE CONTENT
The detailed descriptions of the packages offered by the Operator (including itinerary, duration, and included services) are available on the website. The package selected by the Customer at the time of booking forms the subject of this agreement.

3. BOOKING AND PAYMENT
1. Booking: A booking becomes final when the Customer completes the online booking form and accepts these General Terms and Conditions.
2. Payment: A 50% deposit is required to confirm the booking, payable by bank transfer. The remaining balance is due in cash on the day of the tour.
3. Prices: Prices are as stated on the website, either per person or as a total price for private hire of the vehicle.

4. CANCELLATION AND REFUND
Cancellation Notice -Refund Amount
| More than 14 days before the start of the package | 100% (full deposit refunded)
| Between 14 and 7 days before the start of the package | 50% (half of the deposit refunded)
| Less than 7 days before the start of the package | 0% (deposit not refunded)

In the event of cancellation, the Customer must notify the Operator immediately using the contact details provided. Refunds will be processed within 14 days of receiving the cancellation notice.

5. CHANGES BY THE OPERATOR
The Operator reserves the right to substitute any service included in the package (such as a restaurant or attraction) with an **alternative of equivalent or superior quality** in the event of unforeseen circumstances (e.g., venue closure, adverse weather). The Customer is entitled to cancel the booking without penalty if the proposed alternative is not acceptable.

6. OPERATOR'S LIABILITY
1. The Operator is responsible for the proper performance of all services included in the package (transportation, accommodation, meals, entry tickets) as contractually agreed.
2. The Operator’s liability is excluded for damages arising from:
- the Customer’s failure to follow the Operator’s instructions,
- force majeure (extreme weather, natural events, government intervention).

7. CUSTOMER'S RESPONSIBILITIES
1. The Customer must follow all safety instructions given by the Operator, including wearing seat belts and remaining seated while the vehicle is in motion.
2. The Customer is liable for any damage caused to the vehicle.
3. The Customer must inform the Operator before the tour of any medical condition or other circumstance that may affect safe participation.

8. INSOLVENCY PROTECTION
These packages are sold in compliance with Regulation 19 of the Package Travel and Linked Travel Arrangements Regulations 2018.
Type of Protection
Insurance / Trust Account / Bank Bond
Provider [name of insurance company, solicitor, or bank]
Coverage | Refund of all payments made and, if necessary, repatriation costs in the event that the Operator becomes insolvent and services cannot be provided.
Details of the specific insolvency protection will be provided in the booking confirmation email.

9. ASSISTANCE AND DURING-YOUR-STAY
Pursuant to Regulation 15, if the Customer is unable to return due to “unavoidable and extraordinary circumstances” (e.g., vehicle breakdown, road closure, extreme weather), the Operator shall arrange accommodation for up to three nights if necessary and feasible. Emergency contact during the tour: *[mobile number]*

10. COMPLAINTS
1. Any complaint should first be raised with the Operator during the tour or within 14 days after the tour ends, via email at *[email address]*.
2. If a satisfactory solution cannot be reached, the Customer may refer the matter to Travel Disputes (www.traveldisputes.co.uk), an independent dispute resolution body.

11. DATA PROTECTION
The Operator processes the Customer’s personal data solely for the purpose of performing this contract and will not share it with third parties except to the extent necessary to provide the services (e.g., accommodation providers, restaurants). A detailed privacy policy is available on the website.

12. GOVERNING LAW
These terms and conditions are governed by the laws of England and Wales. Matters not covered herein are subject to the **Package Travel and Linked Travel Arrangements Regulations 2018**.